The Governance RegisterEdition 2026 · Compiled 6th September 2026

Consumers' Association

Registered charity 296072 Registered since 1987

Operates: Throughout England And Wales

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Board DNA

How this board is put together, from Charity Commission trustee records and Companies House - deterministic, no AI.iBoard compositionCounted from the dated Charity Commission trustee register: the current board only, past trustees excluded.

9 trustees on the board

5.3y median 7y
average tenure
8y
longest tenure

Trustees past 6 years

14y
average years in governance

First-time vs portfolio trustees

First-time (5)

Portfolio (4)

8
company-linked trustees

Sector coverage iSector coverageThe charitable fields this board's trustees govern in elsewhere, by Charity Commission classification. Excludes this charity.

Education/training 9Economic/community Development/employment 2Arts/culture/heritage/science 1General Charitable Purposes 1The Advancement Of Health Or Saving Of Lives 1

Commercial experience iCommercial experienceThe industries this board's members are company directors in, by Companies House SIC code. Excludes this organisation's own company.

Professional services 14Transport 5Tech and media 4

Gaps to watch

  • Several long-serving trustees could step down together

Succession forecast iSuccession forecastThe number of board seats likely to open in the next twelve months - summed across the board from each dated trustee’s tenure - and the profile worth recruiting next. From the filed record, deterministic.

🔒 Succession forecast is a Pro feature - the board seats likely to open in the next year and the ideal next trustee. Explore Pro →

Health of the organisation facts side by side - the conclusion is yours

Income v spending, filed accountsiIncome v spendingTotal gross income and expenditure from filed annual returns, Charity Commission, last 5 years.
2021
2022
2023
2024
2025
incomespending£83.7m latest income · spending exceeded income in 2024 and 2025
ReservesiReserves12 x free reserves / annual expenditure, from the Part B annual return. The sector median is computed across all Part B filers in the same income band.

10.0 months of spending held in free reserves · median for charities its size: 3.5 months · was 8.5 in 2021

643 from 649 in 2021
EmployeesiEmployeesHeadcount as filed in Part B annual returns, per financial year. Shown exactly as filed; year-on-year figures may be filed on different bases, so a comparison is only shown when the filings are plausibly comparable.

Related organisations iRelated organisationsTwo groups, both deterministic from public records. Related organisations share two or more trustees with this board - a real structural link, such as a subsidiary or sister charity. Connected through a shared trustee share exactly one person - a genuine connection, but not the same group. A board with no shared trustee at all may still appear here when it is active in the same charitable field.

Connected through a shared trustee

Deterministic, from public records.

Contact

Websitewww.which.co.uk
Emailwhich@which.co.uk
Phone02077707000
AddressCONSUMERS ASSOCIATION LTD, 2 MARYLEBONE ROAD, LONDON, NW1 4DF

Finances

£83,665,000 latest income

YearIncomeSpending
2021£88,874,000£84,618,000
2022£86,673,000£84,863,000
2023£87,420,000£86,199,000
2024£83,152,000£87,428,000
2025£83,665,000£84,410,000

What it does

What

Education/training

Who

The General Public/mankind

How

Provides Advocacy/advice/informationSponsors Or Undertakes Research

Charitable objects

2.1 The objects for which the Association is established are, for the public benefit:2.1.1 to advance education in such ways as the Trustees think fit including through:(a) undertaking, promoting and disseminating impartial, scientific and/or evidence-based analysis of or research into:(i) the standards of goods and services available to the public as consumers; and (ii) ways in which the quality, safety and availability of such goods and services may be maintained and improved;(b) promoting and improving knowledge and understanding of:(i) laws, regulations, public policies and business practices so as to empower consumers in their everyday lives; (ii) any aspect of public health and in the principles of physical and mental health; and(iii) life skills including those relating to personal finance, digital and technology, horticulture and the home;2.1.2 to uphold and promote compliance with consumer laws, regulations and public policies in particular through the exercise of the Association's statutory powers for the benefit or protection of the rights of consumers;2.1.3 to protect and promote the safety of consumers; and2.1.4 to promote the interests of consumers who are restricted from accessing or using goods, services or data because of their youth, age, ill-health, disability, financial hardship or other disadvantage.

Governing document: MEMORANDUM AND ARTICLES INCORPORATED 18/03/1957AS AMENDED BY SPECIAL RESOLUTION(S) DATED 24/11/2001AS AMENDED BY SPECIAL RESOLUTION(S) DATED 20/11/2007NOW ARTICLES ADOPTED BY SPECIAL RESOLUTION DATED 22/09/2010AS AMENDED BY SPECIAL RESOLUTION(S) DATED 07/11/2012AS AMENDED BY SPECIAL RESOLUTION(S) DATED 15 NOV 2017 as amended on 07 Dec 2019 as amended on 07 Dec 2019 as amended on 07 Dec 2019 as amended on 02 Dec 2023

Trustees (9)

9trustees
62median age
1aged 70+

Linked company (Companies House)

Consumers' Association · 00580128 · Active

PRI/LTD BY GUAR/NSC (Private, limited by guarantee, no share capital) · incorporated 18/03/1957

6 governing document(s) held from Companies House.

Connected charities (7)

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