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Company

Institute of Customer Service

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Official record Companies House · updated 20th September 2026 · Sources

Network

The large node is Institute of Customer Service. Red nodes are organisations, white nodes are people. Sign in free to explore further.

Who leads it

Previous officers 28

  1. Mark James Gait 2019-2024 Director View profile
  2. Cathryn Elizabeth Ross 2019-2023 Director View profile
  3. Paul William Pugh 2015-2021 Director View profile
  4. Simon John Roberts 2015-2022 Director View profile
  5. Graham William Heald 2012-2016 Director View profile
  6. Oke Amogu Eleazu 2012-2018 Director View profile
  7. Giles James Martin Hawke 2010-2026 Director View profile
  8. Mary Madeline Chapman 2009-2015 Director View profile
  9. Graham Ronald Clark 2006-2012 Director View profile
  10. Alison Jane Ward 2005-2013 Director View profile
  11. Robert Crawford 2005-2009 Director View profile
  12. Sarah Kellett 2004-2004 Director View profile
  13. Professor Robert Johnston 2002-2005 Director View profile
  14. Charles Patterson Reed 2002-2010 Director View profile
  15. Dr Ita Mary O'Donovan 2002-2005 Director View profile
  16. John Tomlins 2001-2013 Director View profile
  17. Howard Stanley Kendall 2001-2002 Director View profile
  18. John Sinclair 1999-2001 Director View profile
  19. Alan Frederick Smith 1998-2000 Director View profile
  20. David John Parsons 1998-2009 Director View profile
  21. Professor Peter Lawson Dell 1997-1999 Director View profile
  22. Stephen Leslie Connock 1997-2001 Director View profile
  23. David Wyndham Davies 1997-2001 Director View profile
  24. John Rodway 1997-2001 Director View profile
  25. Dr Edward Alistair Johns 1997-2009 Director View profile
  26. William Leonard 2011-2024 Secretary View profile
  27. Catherine Anne Lilley 2005-2011 Secretary View profile
  28. Paul Anthony Cooper 1999-2005 Secretary View profile

Directors and secretaries as filed at Companies House.

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Public contracts won

2 contracts

From Contracts Finder and Find a Tender, the UK Government's public procurement notices, under the Open Government Licence v3.0. Matched to this organisation by company number, charity number or exact name and postcode; every figure links to its source notice.

  • Institute for Customer Service Membership Buyer: UNITED KINGDOM NATIONAL NUCLEAR LABORATORY LIMITED Value not published Date not published Source: Find a Tender

    Membership of The Institute of Customer Service supports UKNNL's commitment to continuous customer service improvement and excellence. The Institute is the provider of the UK Customer Satisfaction Index (UKCSI), enabling UKNNL to benchmark …

  • HO - Customer Service Organisational Membership Agreement Buyer: Mining Remediation Authority Value not published Date not published Source: Find a Tender

    The Mining Remediation Authority holds independent Service Mark Accreditation from the Institute of Customer Service. This external recognition demonstrates that the organisation meets the institutes national standards for customer experien…

About

Incorporated
11/02/1997

Group

No further corporate or individual controller is recorded above Institute of Customer Service on the PSC register - it appears to be the top of its group.

1 other company in this group

Ownership paths are calculated from Companies House persons-with-significant-control filings. Each step shows the filed nature of control and dates; a step marked "ceased" is historical, not current.

Financials

Net assets
£324,111
Total assets
£3,672,954
Cash
£5,636,013
Employees
0.4
Turnover
Not reported (small or micro-entity accounts)
Profit/loss
-£217,899

Filed as Full accounts.

Five-year trend

Period endingTurnoverNet assets
2026-03-31Not reported£324,111
2026-03-31Not reported£324,111

Figures from accounts filed at Companies House (iXBRL), period ending 2026-03-31. Where turnover is absent, small and micro-entity accounts are not required to report it, so it is not shown as zero.

Board analysis for researchers

Board DNA

How this board is put together, from the Companies House officer record and Charity Commission trustee records - deterministic, no AI.iBoard compositionCounted from the dated Companies House officer record: the current directors only, past directors excluded.

7 directors on the board

6.9y median 4y
average tenure
17.3y
longest tenure

Directors past 6 years

First-time vs portfolio directors

First-time (2)

Portfolio (5)

Left in the last 12 months

Where else this board sits iWhere else this board sitsThe charitable fields these directors govern in elsewhere, by Charity Commission classification. Excludes this company and any charity it is the legal face of.

Finance 7Professional services 7Transport 5Other services 2Business services 1Construction 1Utilities 1

The sectors these directors govern in elsewhere. This company, and any charity it is the legal face of, are excluded - counting them would just tell you what you are already looking at.

Sources

Official record from Companies House. Governance Register calculates the connections.

Record details
Company number
03316394
Status
Active
Type
PRI/LBG/NSC (Private, Limited by guarantee, no share capital, use of 'Limited' exemption)
Edition
Register edition compiled 20th September 2026
Labels
Official record from Companies House · Calculated derived by Governance Register.

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