The Governance RegisterEdition 2026 · Compiled 12th July 2026

Institute of Customer Service

Company 03316394 Active

Company details

Number03316394
StatusActive
TypePRI/LBG/NSC (Private, Limited by guarantee, no share capital, use of 'Limited' exemption)
Incorporated11/02/1997
AddressGROUND FLOOR 4, GAINSFORD STREET, LONDON, SE1 2NE
Accounts next due31/12/2026
Accounts last made up31/03/2025

Industry (SIC)

94120 - Activities of professional membership organizations

Ownership - persons with significant control (1)


Officers (36)

  • Starr, Jacqueline Director · appointed 2024
  • Armah, Winifred Naa Deedei Secretary · appointed 2024
  • Pitt, Christopher John Director · appointed 2024
  • Macleod, David Torquil Director · appointed 2023
  • Edwards, Graham Winston Director · appointed 2022
  • Cowie, Jonathan Alexander Director · appointed 2016
  • Fell, Shirley Elizabeth Director · appointed 2016
  • Causon, Joanna Esther Director · appointed 2009
  • Gait, Mark James Former Director · appointed 2019 · resigned 2024
  • Ross, Cathryn Elizabeth Former Director · appointed 2019 · resigned 2023
  • Pugh, Paul William Former Director · appointed 2015 · resigned 2021
  • Roberts, Simon John Former Director · appointed 2015 · resigned 2022
  • Heald, Graham William Former Director · appointed 2012 · resigned 2016
  • Eleazu, Oke Amogu Former Director · appointed 2012 · resigned 2018
  • Leonard, William Former Secretary · appointed 2011 · resigned 2024
  • Hawke, Giles James Martin Former Director · appointed 2010 · resigned 2026
  • Chapman, Mary Madeline Former Director · appointed 2009 · resigned 2015
  • Clark, Graham Ronald Former Director · appointed 2006 · resigned 2012
  • Lilley, Catherine Anne Former Secretary · appointed 2005 · resigned 2011
  • Ward, Alison Jane Former Director · appointed 2005 · resigned 2013
  • Crawford, Robert Former Director · appointed 2005 · resigned 2009
  • Kellett, Sarah Former Director · appointed 2004 · resigned 2004
  • Johnston, Robert, Professor Former Director · appointed 2002 · resigned 2005
  • Reed, Charles Patterson Former Director · appointed 2002 · resigned 2010
  • O'Donovan, Ita Mary, Dr Former Director · appointed 2002 · resigned 2005
  • Tomlins, John Former Director · appointed 2001 · resigned 2013
  • Kendall, Howard Stanley Former Director · appointed 2001 · resigned 2002
  • Cooper, Paul Anthony Former Secretary · appointed 1999 · resigned 2005
  • Sinclair, John Former Director · appointed 1999 · resigned 2001
  • Smith, Alan Frederick Former Director · appointed 1998 · resigned 2000
  • Parsons, David John Former Director · appointed 1998 · resigned 2009
  • Dell, Peter Lawson, Professor Former Director · appointed 1997 · resigned 1999
  • Connock, Stephen Leslie Former Director · appointed 1997 · resigned 2001
  • Davies, David Wyndham Former Director · appointed 1997 · resigned 2001
  • Rodway, John Former Director · appointed 1997 · resigned 2001
  • Johns, Edward Alistair, Dr Former Director · appointed 1997 · resigned 2009

Directors and officers on the Companies House record, current and former.

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