Arbitration Forums Inc
Revenue
$53m
year to 31 December 2025
Expenses
$53.5m
year to 31 December 2025
Total assets
$109m
$12.7m liabilities
Net assets
$96.3m
assets less liabilities
Directors and trustees
14
3.8 years on average
Staff
195
4,191 volunteers
Chair observed
≥7 yrs
Shannon Cragg
Left since last filing
0
no seats appear to have opened
Arbitration Forums Inc's network
14 peoplei14 people on this map.The large node is the subject of this page. Solid lines are what the register itself records (14). Form 990 filings give names without a person identifier; SEC insider filings carry a CIK.The board
14 listediTime on the board is observed from the annual filings: the IRS files no appointment date, so the bar counts years from the first filing the person appears on - a lower bound, not a filed start date. Names are exactly as filed. The IRS publishes no person identifier, so this edition does not yet link a person across organisations.Time served and departures are observed across annual filings. Observed time served is a lower bound - a member may have joined before the first year on record. The organisation reported 13 voting members of its governing body on its latest Form 990 Part VI, which matches the board listed here.| Name | Role as filed | Since | On the board |
|---|---|---|---|
| Sean Welch Chair | Chair | 2018 | 8 yrs |
| Shannon Cragg Chair | Audit Committee Chair | 2021 | 5 yrs |
| Amit Khanna | Board Member (Term End 8/1/25) | 2023 | 3 yrs |
| Brandon Kelly | Vice Chair | 2025 | 1 yr |
| Cherokee Susman | Board Member | 2022 | 4 yrs |
| Elena Gervino | Board Member | 2018 | 8 yrs |
| Eric Spencer | President & CEO | 2020 | 6 yrs |
| Jerome Reynolds | Board Member (Term Start 10/16/25) | 2025 | 1 yr |
| Kevin YOO | Board Member | 2023 | 3 yrs |
| Millicent Roth | Board Member | 2025 | 1 yr |
| Patrick Burnett | Board Member | 2023 | 3 yrs |
| Roger Van Horn | Board Member | 2023 | 3 yrs |
| Shane Wheeler | Board Member | 2025 | 1 yr |
| Steve Kelly | Board Member | 2025 | 1 yr |
Officers and senior leadership
28 listediNamed in Part VII as officers, key employees or highest-compensated staff - not board members, shown for completeness.| Name | Title as filed | On the filings |
|---|---|---|
| Candace Boschard | Dir. Head of Product Development | since 2023 |
| Charles Parenti | Operations Manager, Field | since 2020 |
| Danielle Smith | Dir. Head of Enterprise Risk Mgmt | 2025 |
| David Levin | Director of Quality/Field Operations | since 2020 |
| Eileen Hale | Director of Quality/Field Operations | since 2018 |
| Elizabeth Gourdine | Dir. Head of People Operations | since 2023 |
| Eric Sachse | Lead, System Architect | 2025 |
| Geoffrey K Engert | Director of Marketing | since 2018 |
| Jairo Arcila | CFO & Secretary/Treasurer | since 2019 |
| Jairo Arcila Thru 7122 | CFO & Secretary Treasurer | 2022 |
| Jay Arcila | CFO/Secretary/Treasurer | 2018 |
| Jennifer Felder | Director of Marketing | since 2021 |
| Jennifer Felder DIR Head of | Marketing & Member Insight | 2025 |
| John A Alchin | Software Development Manager | since 2018 |
| John D Shedd | Chief It Officer | since 2018 |
| Kenneth C Butler | Director of Human Resources | since 2018 |
| Maria McNally | Manager of Field Operation | since 2018 |
| Maria Muller | Chief Innovation Officer | 2025 |
| Richard Manning | Senior Software Engineering Manager | 2025 |
| Ronald R Cooksey | Sr Software Development Manager | since 2018 |
| Sheila Walton-Moore | Director of Compliance/Procurement | since 2021 |
| Stacey Lafehr-Yoder Chief | Financial Administrative Officer | 2025 |
| Stephen E Janicki | Director of Product Innovation | since 2019 |
| Stephen Janicki as of 3122 | CFO & Secretary Treasurer | 2022 |
| Steven Janicki | Director of Product Innovation | 2018 |
| Timothy M McKernan | Operations Manager, Field | since 2018 |
| Tina McKenzie | Senior Product Manager | 2023 |
| William S Pfeiffer | Enterprise Architect | since 2018 |
Pay and hours
year to 31 December 2025iFrom Part VII of the Form 990: compensation reported for each officer, director, trustee, key employee and highest-paid staff member, and the average hours a week they report. Most board members are unpaid; a blank means nothing was reported. Pay from related organisations is shown separately.| Name | Title as filed | Hours a week | Pay from the organisation | Related organisations | Other |
|---|---|---|---|---|---|
| Eric Spencer | President & CEO | 40 | $1.1m | $23k | |
| Stephen Janicki | CFO & Secretary/Treasurer | 40 | $481k | $70k | |
| John Shedd | Chief Info Technology Officer | 40 | $461k | $55k | |
| Kenneth Butler Former Dir | Human Resources & Facilities | 0 | $423k | ||
| David Levin | Dir. Head of Member Operations | 40 | $417k | $62k | |
| Kathleen Mahne | Former President & CEO | 0 | $365k | ||
| Elizabeth Gourdine | Dir. Head of People Operations | 40 | $323k | $44k | |
| Candace Boschard | Dir. Head of Product Development | 40 | $300k | $55k | |
| Jennifer Felder Dir Head of | Marketing & Member Insight | 40 | $282k | $49k | |
| Danielle Smith | Dir. Head of Enterprise Risk Mgmt | 40 | $267k | $50k | |
| John Alchin | Enterprise Architect | 40 | $232k | $38k | |
| Maria Muller | Chief Innovation Officer | 40 | $219k | $43k | |
| Timothy McKernan | Operations Manager, Field | 40 | $210k | $41k | |
| Charles Parenti | Operations Manager, Field | 40 | $205k | $9k | |
| Richard Manning | Senior Software Engineering Manager | 40 | $199k | $26k | |
| Eric Sachse | Lead, System Architect | 40 | $196k | $22k | |
| Stacey Lafehr-Yoder Chief | Financial Administrative Officer | 40 | $137k | $23k | |
| Sean Welch | Chair | 1 | $0 | ||
| Brandon Kelly | Vice Chair | 1 | $0 | ||
| Shannon Cragg | Audit Committee Chair | 1 | $0 | ||
| Patrick Burnett | Board Member | 1 | $0 | ||
| Elena Gervino | Board Member | 1 | $0 | ||
| Steve Kelly | Board Member | 1 | $0 | ||
| Jerome Reynolds | Board Member (Term Start 10/16/25) | 1 | $0 | ||
| Millicent Roth | Board Member | 1 | $0 | ||
| Cherokee Susman | Board Member | 1 | $0 | ||
| Roger van Horn | Board Member | 1 | $0 | ||
| Shane Wheeler | Board Member | 1 | $0 | ||
| Kevin Yoo | Board Member | 1 | $0 | ||
| Amit Khanna | Board Member (Term End 8/1/25) | 1 | $0 |
About
- Legal name
- Arbitration Forums Inc
- EIN
- 133095444
- Address
- 3820 Northdale Blvd Ste 115, Tampa, FL, 33624-1880
- State
- Florida
- Mission
- To facilitate the efficiency and equitable disposition of insurance related disputes to avoid the costs and delays of litigation. (as filed on the Form 990)
- Activity (NTEE)
- I51Z Crime and legal-related
- IRS classification
- 501(c)06 (tax-exempt under section 501(c)(3) where shown)
- Classified purpose
- Crime & Legal-Related
- Size band
- 9 (IRS master file code)
- Formed
- 1981
- Principal officer
- Stacey Lafehr-Yoder (as named on the Form 990)
- IRS ruling date
- 1 July 1982
- Status
- Code 01 (unconditional exemption)
- Form 990 filings on record
- 7, latest 2025
Most connected
Longest observed on the filings
≥8years on the filingsSean Welch
≥8years on the filingsElena Gervino
≥6years on the filingsEric Spencer
≥5years on the filingsShannon Cragg
Latest return
year to 31 December 2025iFigures from the newest Form 990 or 990-EZ in the IRS e-file releases of 2025 and 2026, for the year ending 31 December 2025. US dollars, as filed.- Total assets
- $109m
- Total liabilities
- $12.7m
- Net assets or fund balances
- $96.3m
- Contributions and grants received
- $0
- Program service revenue
- $52.1m
- Grants and similar paid out
- $101k
- Employees
- 195
- Volunteers
- 4,191
Grants paid
6 listediFrom Schedule I of the Form 990: grants and assistance to organisations in the United States, largest first (up to 25). Schedule I is filed only by organisations that gave more than $5,000 to any one recipient.| Recipient | Purpose | Amount |
|---|---|---|
| The Spring of Tampa Bay Inc | To further organization's charitable purpose | $12k |
| Metropolitan Ministries | To further organization's charitable purpose | $12k |
| Humane Society of Tampa Bay | To further organization's charitable purpose | $11k |
| American Red Cross | To further organization's charitable purpose | $11k |
| Hope Children's Home | To further organization's charitable purpose | $11k |
| Ronald McDonald House Charities of Tampa Bay Inc | To further organization's charitable purpose | $11k |
State registration
2 entitiesiBusiness-entity registers published by US states. These records are matched to this organisation by name and state, not by EIN, and are labelled as likely matches. Street addresses are not shown.Arbitration Forums, Inc. likely matchiMatched by exact name and state (and ZIP where shown). State registers do not publish EINs, so this is not a confirmed match. Source: Colorado Secretary of State (CDOS), business entities (data.colorado.gov 4ykn-tg5h). Licence: public domain. Data last fetched 18 October 2026.
- State
- Colorado
- Entity type
- nonprofit corporation
- Status
- Good Standing
- Formed
- 14 October 1999
- Registered agent
- Arbitration Forums, Inc. (city and state not held)
This register does not publish officers or directors.
Arbitration Forums, Inc. likely matchiMatched by exact name and state (and ZIP where shown). State registers do not publish EINs, so this is not a confirmed match. Source: Oregon Secretary of State, active business entities (data.oregon.gov tckn-sxa6). Licence not stated. Data last fetched 18 October 2026.
- State
- Oregon
- Entity type
- nonprofit corporation
- Status
- Active
- Formed
- 28 February 2000
- Registered agent
- National Registered Agents, Inc. (city and state not held)